Your privacy is important to us and by browsing and utilizing the services on this website, you agree that you are bound by the terms and conditions of this privacy statement and understand that all sections of this policy apply to all users unless the section expressly states otherwise. Should you not agree to the website’s privacy policy, you should immediately cease all activity on this website.
Clause 1 Privacy Policy
1.1 For the purposes of this section, Personal Information will be understood in
accordance with the definition provided in the Protection of Personal
Information Act 4 of 2013 (“the Act”). We also subscribe to the principles for
electronically collecting personal information outlined in the Act, and the
further legislation referred to therein. We endeavor to ensure the quality,
accuracy and confidentiality of Personal Information in our possession.
1.2 In adopting this Privacy Policy, we wish to balance our legitimate business
interests and your reasonable expectation of privacy. Accordingly, we will
take all reasonable steps to prevent unauthorized access to, or disclosure of
your Personal Information. However, it is impossible to guarantee that your
Personal Information shall be 100% secure.
1.3 In utilizing our website, using our services or otherwise if your information is
submitted to us through a lead generation services, users may be asked to
provide the following information (Personal Information):
1.3.1 Email
1.3.2 emails are collected only if the user subscribes to the newsletter
1.4 We will attempt to limit the types of Personal Information we process only
that to which you consent to (for example, in the context of online
registration, newsletters, message boards, surveys, polls, professional
announcements, SMS, lead generation, MMS and other mobile services), but,
to the extent necessary, your agreement to these this Privacy Policy
constitutes your consent as contemplated in section 69 of the Act. If
necessary, we will seek to obtain your specific consent in future instances
should we deem same required by law and where your consent herein might
not be lawfully sufficient.
1.5 We will not collect, use or disclose sensitive information (such as information
about racial or ethnic origins or political or religious beliefs, where relevant)
except with your specific consent or in the circumstances permitted by law.
1.6 By agreeing to the terms contained in this Privacy Policy, you consent to the
use of your Personal Information in relation to:
1.6.1 The provision of marketing related services to you by us
1.6.2 The provision of marketing our services through Google and other forms of Marketing
1.7 Although absolute security cannot be guaranteed on the internet, we have in
place up-to-date, reasonable technical and organizational security measures
to protect your Personal Information against accidental or intentional
manipulation, loss, misuse, destruction or against unauthorized disclosure or
access to the information we process online.
1.8 While we cannot ensure or warrant the security of any Personal Information
you provide us, we will continue to maintain and improve this security
measures over time in line with legal and technological developments.
1.9 We store your Personal Information directly, or alternatively, store your
Personal Information on, and transfer your Personal Information to, a central
database.
1.10 Your information will not be stored for longer than is necessary for the
purposes described in this Privacy Policy or as required by applicable
legislation.
1.11 The Personal Information we collect from users shall only be accessed by our
employees, representatives, and consultants on a need-to-know basis, and
subject to reasonable confidentiality obligations binding users.
1.12 We shall have the right, but shall not be obliged, to monitor or examine any
information and materials including any website link that you publish or
submit to us for publishing on the Site. You shall be solely responsible for the
contents of all material published by yourself.
1.13 We constantly review our systems and data to ensure the best possible
service to our users. We do not accept any users, or representatives of users,
under 18 years of age or who otherwise does not have the relevant capacity
to be bound by this Privacy Policy.
1.14 We will not sell, share, or rent your Personal Information to any third party or
use your e-mail address for unsolicited mail. Any emails sent by us will only
be in connection with the provision of our services and, or the marketing
thereof.
Clause 2 Log Files
2.1 When you visit the website, even if you do not create an account, we may
collect information, such as your IP address, the name of your ISP (Internet
Service Provider), your browser, the website from which you visit us, the
pages on our website that you visit and in what sequence, the date and
length of your visit, and other information concerning your computer’s
operating system, language settings, and broad demographic information.
This information is aggregated and anonymous data and does not identify you
specifically. However, you acknowledge that this data may be able to be used
to identify you if it is aggregated with other Personal Information that you
supply to us. This information is not shared with third parties and is used only
within the company on a need-to-know basis. Any individually identifiable
information related to this data will never be used in any way different as that
stated above, without your explicit permission.
Clause 3 Disclosure of Personal Information
3.1 We do not disclose your Personal Information to anyone unless ordered by a court of law or by a valid warrant to obtain your personal information by law enforcement agencies
Clause 4 Cookies
4.1 We use cookies. A cookie is a small piece of information stored on your
computer or smartphone by the web browser. The two types of cookies used
on the Website are described below:
4.1.1 “Session cookies”: These are used to maintain a so-called ‘session state’ and
only lasts for the duration of your use of the Website. A session cookie
expires when you close your browser, or if you have not visited the server for
a certain period of time. Session cookies are required for the Platform to
function optimally, but are not used in any way to identify you personally.
4.1.2 “Permanent cookies”: These cookies permanently store a unique code on
your computer or smartphone device and hard drive to identify you as an
individual user. No Personal Information is stored in permanent cookies. You
can view permanent cookies by looking in the cookie’s directory of your
browser installation. These permanent cookies are not required for the
website to work, but may enhance your browsing experience.
Clause 5 Links from the website
5.1 The services, available through the Website, may contain links to other third
party websites, including (without limitation) social media platforms,
payment gateways, appointment scheduling and, or live chat platforms
(“Third Party Websites”) & apps that’s used to carry out our service provision.
If you select a link to any Third-Party Website, you may be subject to such third-party website’s terms and conditions and, or other policies, which are not under our control, nor are we responsible therefore.
5.2 Hyper-links to third-party websites are provided “as is”, and we do not
necessarily agree with, edit or sponsor the content on third-party Websites.
5.3 We do not monitor or review the content of any third-party Website.
Opinions expressed or material appearing on such websites are not
necessarily shared or endorsed by us, and we should not be regarded as the
publisher of such opinions or material. Please be aware that we are not
responsible for the privacy practices, or content, of other websites, either.
5.4 Users should evaluate the security and trustworthiness of any Third Party
Website before disclosing any personal information to them. We do not
accept any responsibility for any loss or damage in whatever manner,
howsoever caused, resulting from your disclosure to third parties of personal
information.
We may employ third-party companies and individuals due to the following reasons:
5.6 Financial information relating to your credit cards
We DON’T have access to any of your financial information, this information is never taken by us, either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of Yoco. That page may be embedded into our website, but it is not controlled by us. Our staff and contractors never have access to it.
5.7 Data may be processed outside South Africa
This website is hosted in South Africa. We may also use outsource services in countries outside South Africa from time to time in other aspects of our business. Accordingly, data obtained within South Africa may be “processed” outside South Africa and data obtained in any other country may be processed within or outside that country.
Clause 6 Application of The Electronic Communications and Transactions Act 25 Of
2002 (“ECT Act”)
6.1 Data Messages (as defined in the ECT Act) will be deemed to have been
received by us if and when we respond to the Data Messages.
6.2 Data Messages sent by us to a user will be deemed to have been received by
such user in terms of the provisions specified in section 23(b) of the ECT Act.
6.3 Users acknowledge that electronic signatures, encryption and, or
authentication is not required for valid electronic communications between
us and users.
6.4 Information to be provided in terms of section 43(1) of the ECT Act:
6.4.1 Users warrant that Data Messages sent to us from any electronic device, used
by such user, from time to time or owned by such user, were sent and, or
authorised by such user, personally.
6.4.2 This Website is owned and operated by Dropbox Couriers (Pty) Ltd.
6.5 Address for service of legal documents: Ironwood Way, Simbithi Eco Estate, Dolphin Coast, 4399.
6.5.1 Contact Number: +27 67 885 9093
6.5.2 Website – located at www.dropboxcouriers.co.za
6.5.3 Email address: info@dropboxcouriers.co.za
Clause 7 Lodging of Complaints
7.1 We only process your Personal Information in compliance with this Privacy
Policy and in accordance with the relevant data protection laws. If, however
you wish to raise a complaint regarding the processing of your Personal
Information or are unsatisfied with how we have handled your Personal
Information, please write to our compliance officer at compliance@dropboxcouriers.co.za
7.1.1 Telephone: +27 67 885 9093
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